Contacting Serena Technical Support
Serena understands that it is critical to keep your systems up and running smoothly. The Serena Support Centers are staffed with available technicians during the hours noted below, and can be reached for off-hour emergencies at any time.
Business Hours:
| United States and Canada Business Hours: Monday – Friday 6:00 AM – 5:00 PM (Pacific Time) English language support. |
Asia Pacific Business hours: Monday – Friday 9:00 – 18:00 AEST Japanese, Korean, Chinese and English language support is available. |
Europe Middle East and Africa Business hours: Monday – Friday 8:00 – 17:30 BST 7:00 – 17:30 GMT French, German, Italian, Spanish and English language support is available. |
The above business hours are exclusive of nationally observed holidays.
URL:
Up to date product news and answers to many questions can be found on the Serena support web site at http://www.serena.com/support. Information about how to use the web site can be found in the Support Website User's Guide.
E-mail:
Support can be contacted during work week hours at support@serena.com
Web:
Support cases can be created online at http://www.serena.com/support If you have an urgent issue on the weekend, please call Serena Support using a phone number listed below.
Telephone Numbers:
|
Australia Austria Belgium Brazil Canada Denmark Finland France Germany Hong Kong |
India Italy Japan Korea Netherlands New Zealand North China Norway Singapore South Africa |
South China Spain Sweden Switzerland UK USA Other Asia Pacific countries: All other countries: |
Mailing Address:
|
SERENA Software, Inc. |
SERENA Software Europe Ltd. |
SERENA Software Pty Limited |