Contacting Serena Technical Support

Serena understands that it is critical to keep your systems up and running. The Serena Support Centers are staffed with technicians during the hours noted below, and can be reached for off-hour emergencies at any time.

Business Hours:

United States and Canada

Business Hours:   Monday – Friday
6:00 AM – 5:00 PM (Pacific Time)

English language support.
Asia Pacific

Business hours: Monday – Friday
9:00  – 17:00 JST

Japanese and English
language support is available.
Europe Middle East and Africa

Business hours:
Monday – Friday
8:00  – 17:30 BST
7:00  – 17:30 GMT

French, German, Italian, Spanish and English
language support is available.

The above business hours are exclusive of nationally observed holidays.

Knowledgebase:

Many of your questions can be answered by searching our knowledgebase here.

E-mail:

Support can be contacted during work week hours at support@serena.com   

Web:

Support cases can be created online at http://www.serena.com/support  If you have an emergency issue on the weekend, please call Serena Support using a phone number listed below.

Telephone Numbers:

Australia
Tel: 1 800 335 664

Austria
Tel: 0800 292 783

Belgium
Tel: 0800 724 61 (English)
Tel: 0800 774 79 (French)

Brazil
Tel: 0800-8917639

Canada
Tel: 800-443-1601

Denmark
Tel: 80-885921

Finland
Tel: 0-800-1-12971

France
Tel: 0800 91 56 07


 

Germany
Tel: 0800 1822 496

Italy
Tel: 800 79 11 79

Japan
Tel: 0120-74-9090

Netherlands
Tel: 0800 022 1609

New Zealand
Tel: 0800 444 515

Norway
Tel: 800-18850

Singapore
Tel: 800 120 5092

South Africa
Tel: 0800 98 1696

Spain
Tel: 900 968 929

Sweden
Tel: 0200890163

Switzerland
Tel: 0800 836737 (German)
Tel: 0800 836736 (French)

UK
Tel: 0808 100 2672
Tel: 01727 813 943

USA
Tel: 800-443-1601
Tel: 503-536-7891

Other Asia Pacific countries:
Contact your local partner

All other countries:
Tel: +44 1727 813 943 (English)
Tel: +44 1727 813 932 (French)
Tel: +44 1727 813 937 (German)